Refund policy.

If something isn't right, we'll make it right.

Memberships

Cancel any time from your account; you keep access until the end of the month you paid for. If you are charged for a membership and change your mind within 7 days of your first payment, email us and we'll refund it in full. We don't refund partial months after that.

Digital downloads

Because files are delivered instantly, downloads are not refundable once accessed. If a file won't open or is missing pages, email us within 30 days and we'll fix it or refund you.

Merch

Every item is printed just for you, so we can't take returns for a change of mind or the wrong size. If your order arrives damaged, misprinted, or doesn't arrive, email us within 30 days of delivery (or the expected delivery date) with a photo, and we'll send a replacement or a full refund.

How refunds are paid

Refunds go back to your original payment method through Stripe and usually appear within 5–10 business days.

Contact

care@kindwell.org, with your order email and what went wrong.